FAQs
How can we help you today?
General & Contact
What is Audo?
Audo Copenhagen is a furniture, lighting and home décor manufacturer with distribution across the globe. We partner with contemporary designers based in Scandinavia and around the world for an eclectic portfolio. Our collection is growing to include more legacy designers: masters whose work has stood the test of time and serves as a reminder of what it means to be a modern classic.
Us.audocph.com/ is the primary web shop and online resource for Audo Copenhagen, North America where we have distribution operations as a satellite of our headquarters in Copenhagen.
Does Audo design everything?
Audo Copenhagen partners with contemporary talents from Scandinavia and around the world along with a growing collection of archival pieces celebrating legacy designers of the past.
How can I contact you about Audo?
Please feel free to email us at us.shop@audocph.com .
Do you have a customer service phone number?
Our customer service is available to assist you with your needs Monday - Friday from 8 AM - 4 PM. Contact us at (858)434-7786
Do you have brick and mortar store locations?
No, Audo Copenhagen only sell directly to consumers online at us.audocph.com/.
In New York City, we have a showroom on N. Moore St. that is available for members of the trade to visit by appointment only. Please contact us.shop@audocph.com to request an appointment.
If you are traveling abroad, please visit The Audo House in Copenhagen which is a boutique residence, restaurant, café, concept shop, material library, work and event space furnished with Audo Copenhagen's designs.
In some cases, our products are available for viewing at retailers and showrooms. Find a location near you here, but please call ahead to see what your visitation options are.
How can I get a catalog?
Our current catalogs, cases and pricelist can be found here:
All our brand content is available for download at our image bank found here: https://audo.presscloud.com/digitalshowroom/#/gallery
Do you offer trade discounts?
Yes, we offer exclusive trade pricing to designers, architects, and other qualified members of the trade. The trade discount is 15% and will be reflected in the cart prior to check out once your application is accepted and your trade account is created.
Let us be your source for your next project so everything blends seamlessly. Please apply for a trade account here:
https://us.audocph.com/pages/trade-partnership-application
Our Audo Copenhagen trade program is primarily applicable for trade partners sourcing for residential projects. If you are sourcing for a commercial project, please email us at us.shop@audocph.com
Online & Website
Do you offer promotions or special offers?
On our website, we have a special offer collection where various products are added at a lower cost.
Additionally, you can receive 10% off your first order when you sign up for our newsletter. Plus, when you are subscribed to our newsletter, you will be the first to learn about our seasonal promotional events! Sign up here!
How can I receive updates and news from Audo?
Please join our mailing lists to receive news, updates, and special offer notifications from Audo Copenhagen. Sign up here!
Why isn’t my promo code working online?
There are several reasons why your promo code may not be working online.
Certain discount codes may only be used once, please ensure you have not used this code already.
Please ensure that discount was entered correctly, misspelled discount codes will not work.
The code may be expired/ no longer available. Please check expiration date if any on the code.
You may only apply one discount at a time. If there is an automatic discount applied to your cart, your discount code will not be available.
Try using different web browser.
I found your product at a lower price on another website, will you price match?
No, we do not price match.
Can I order all Audo products online?
For the most part, all Audo Copenhagen products are available on our website for purchase at us.audocph.com.
There are some cases where our European shops stock a product that is unavailable for purchase in North America because it no longer kept in stock in the US or is unavailable due to varying rules and regulations. If you are interested in placing a bulk order of a product no longer available on our website, please reach us at us.shop@audocph.com there are some cases where this might be possible.
How can I unsubscribe from your email list?
Please use the unsubscribe button at the bottom of all emails to unsubscribe. If you are having any trouble getting fully unsubscribed, email us at us.shop@audocph.com and we will delete all your data.
OVERVIEW & CARE
Products
Where can I find product dimensions?
Product dimensions can be found on each product page under "Dimensions" and full Specs can be found in the Product Fact Sheet link under "Additional Resources."
Does Audo make custom orders?
Audo Copenhagen’s upholstery program offers endless options for customizing our upholstered furniture collection to create the ideal look and feel for your space.
Learn more about our Upholstery Program here.
Please note, the lead time for custom sofas, sectionals, and lounge chairs is currently around 16-20 weeks as products are manufactured in Europe. Most dining, counter, and bar chairs can be manufactured in 8-weeks or less.
When do you release new products?
Currently, Audo Copenhagen is typically releasing new products 1-4 times each year. Please follow us on Instagram and join our newsletter to stay up-to-date with our new product launches.
- Instagram: audocph
- Newsletter: Sign up here
Are all your products in stock now?
In general, most lighting and accessories are kept in-stock or are already ordered with back-order dates. you can generally tell if a product has stock or a back-order date on the product page. Our most popular furniture pieces are typically kept in stock and some options are made-to-order.
- In Stock: Please note that these stock values are as accurate as possible but are not always true in real time so there may be cases where a product appears to be in stock but is no longer available due to competing demand.
- Back-Ordered: If a product is typically kept in stock, but is not currently in stock, it will have a back-order date on the product page. You can add this to your cart by clicking pre-order. Please note: back order dates are estimated as accurately as possible based on manufacturing and shipping time. There are sometimes cases where these dates change out of our control.
- Made-to-Order: Some furniture, especially customized furniture is made-to-order. Depending on the product, it can be made in 4-20 weeks.
Please contact us via email at us.shop@audocph.com if you have any further questions.
What makes your products unique?
Audo Copenhagen seeks to connect spaces through good design. Clean lines and good design make the ordinary, extraordinary. With an expansive portfolio in Furniture, Lighting and Accessories, AUDO prides ourselves in being able to seamlessly connect the dots in any space, including our ability to fit in with products from many other brands across the globe. We partner with designers globally to crease a diverse yet connected portfolio of high-quality products.
Is the Carrie Lamp Outdoor waterproof?
The lamp is classified as IP 44, that means it is resistant to water splashes from any direction.
I need assembly instructions for my furniture. Where can I get them?
Please find assembly instructions for your furniture linked under Additional Resources on the product page if applicable.
If you cannot find assembly instructions and you need them, please reach out to our customer service team via us.shop@audocph.com with name and SKU number of the product.
How do I properly maintain Bottle Grinders?
To maintain the smooth surface of the Bottle Grinder Set, we recommend cleaning them gently in lukewarm water mixed with soap, using a soft sponge. Avoid detergents that contain sulfur compounds, which can damage the grinders surface. This will clean the grinder. Thoroughly dry off before refilling it with salt/pepper. Avoid placing bottle grinders in direct sunlight. To avoid screeching sound while grinding, make sure the grinder is properly dry before refilling.
To fill the bottle grinders, gently pull apart at the center seem and fill with salt, pepper, or dried spices.
To Adjust the grind size, press in the top until it clicks to a lower size/smaller bubble.
If you are experiencing quality issues with your bottle grinders, please contact our customer service about your product warrantee to find out your options.
How do I care for my product?
Care instructions for most of our products can be found under "Customer Service" towards the bottom of our website.
Returns & Refunds
What is your return policy?
Standard items can be returned within 30 days for refund. Because of their unique or oversized/bulky/to-order nature, we do not accept returns of some products. For a list of these products please see the link here.
Merchandise must be returned in its original, new and unused condition. Shipping charges are not refundable.
For more information, see link below.
Important to note:
- We only accept returns for products purchased directly through Au on our web shop. If you buy through one of our vendors or partners, we do not accept returns and any returns are subject to their policy.
- You are responsible for the cost of shipping to return a product.
Can I return my order? If so, how?
Some products qualify for return within 30 days of purchase and if you purchased directly from Audo. Find a list of non-qualifying products here and please note, this may not be inclusive of all newer products. Contact our customer support team via email before moving forward with a return.
If your order qualifies, you will be responsible for the cost of shipping on your return. Contact us at us.shop@audocph.com before shipping any returns, as you will need an RMA number.
Are there any limitations on Audo accepting a return?
Yes.
- We do not accept oversized/ bulky products. Merchandise must be returned in its original, new and unused condition. Please see which products in our refund policy.
- We do not accept any returns if you purchased via a 3rd party vendor. You should check with the vendor on their return policies.
Can I cancel my order? If so, how?
Orders for in stock items may be cancelled within 24 hours, or before the item has been packed at our warehouse. If an item has been packed the cancellation will be denied. For Made–to–order items, such as our upholstered chairs and sofas, no cancellations are accepted. By submitting your order, you have agreed to our 0 cancellation policy on these items.
To cancel an order please contact us via email us.shop@audocph.com.
Are there any limitations to canceling my order?
You may cancel your order any time before it has been shipped. Please contact us at us.shop@audocph.com if you do not know whether your order has shipped.
If your order has already shipped and it qualifies for a return, then you must follow our return procedure instead of a cancellation. Please find our return policy here.
How long does it take to be refunded?
Once we have received your returned items at our warehouse in resalable condition, we will proceed with issuing a refund. If you ae requesting an order cancellation, the refund will begin processing upon confirmation of the sales representative you work with. Processing time for refund to your method of payment depends on your financial institution.
Can you process my refund onto a different credit/debit card?
No. We are only able to issue a refund to the card used for purchase.
Does Audo provide a shipping label?
Audo Copenhagen does not cover the cost of return shipping or provide a shipping label.
Please Note: We recommend keeping your tracking number handy so that you can check up on the status of the refund and confirm that it has reached our warehouse.
Claims & Incident Reports
What do I do if I received a faulty/damaged item?
We know how frustrating this can be. Rest assured; we want to make sure every order is perfect.
Please email us.shop@audocph.com with order number and proof of damage. If the packaging is damaged, please include a picture of the packaging damage as well.
I received my order, but some parts are missing?
We know how frustrating this can be. Rest assured, we want to make sure every order is perfect.
Upon receiving your order, please thoroughly check the delivered items. If your order was missing an item or an item from your order is missing parts, it may have been split into multiple shipments. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please contact us.shop@audocph.com with your order number and information on missing parts. Please report your item as soon as possible for assessment.
What do I do if I received the wrong item?
We know how frustrating this can be. Rest assured; we want to make sure every order is perfect.
Please email us.shop@audocph.com with order number and the product you received.
Do you offer replacement parts?
Yes. Listed below is a link to the parts we offer, self-service. If the part, you need is not listed please reach out to us.shop@audocph.com for further assistance.
Please note, we do not offer internal parts. (switches, batteries, etc.)
Do you offer a warranty for your products?
If the item(s) were purchased directly through are web shop and still within the two-year warranty period from the date of purchase the customer can send an email to us.shop@audocph.com . If the item(s) were purchased from one of our authorized dealers the customer would need to inquire on the policy/ warranty with the dealer.
Warranty policy statement: This warranty is voided by modifying a product (i.e. re-wiring lighting) or using a product in an unintended manner (i.e. putting an indoor product outdoors). If a product is discontinued before the 2-year warranty is over, it may not be replaceable.
As part of our Responsibility Agenda, we are happy to announce our new Extended 10-Year Warranty program on three selected AUDO products:
- Co Chair
- Harbour Chair
- Pedal Bin
How?
We have added a Warranty Hand Tag in the packaging on all three products with a unique code and a short description of our extended warranty program. On the hand tag you will see the instructions to register your purchase with the unique code on https://audocph.com/pages/myaudo to receive an extended 10-year warranty.
Orders
Can I track delivery of my order?
Yes, once item has shipped a shipping confirmation email will be sent with tracking.
If you have not received shipping confirmation for your order, please contact us with your order number via email us.shop@audocph.com.
Why hasn't my order arrived?
Please note: if you have ordered a back-ordered or made-to-order product, your order was charged when it was placed, but it will not ship until it is in-stock, or finished being made (made-to-order).
Orders to U.S. addresses are shipped via FedEx. *Please allow for up to 3 additional business days for processing and shipping*. Once your order ships out, it should arrive within the below number of business days depending on the shipment method you selected during checkout.
*Order processing may be delayed due to office closure on weekends and all major US holidays.
FedEx Ground - 3-5 days
FedEx 2 Day - 2 days
FedEx Standard Overnight - 1 day
You will receive a confirmation email with tracking information once the order has shipped.
Please reach us via us.shop@audocph.com with order number if you need information about the status of your order.
Why did I only receive part of my order?
In some cases, we ship products separately, especially if part of your order is backordered or a large furniture piece.
For more information about the status of your order, please contact us at us.shop@audocph.com with order number for further assistance.
How long will it take to receive my order?
If you ordered a product that is in stock now and received Free US ground shipping or Free Ground Freight, on average it will take 3-10 business days depending on your location or the products in your order. Please expect a shipping time on the longer end if you are living outside of the contiguous US and if you order a large furniture piece.
Please note: If you have ordered a back-ordered or made-to-order product, your order was charged when it was placed, but it will not ship until it is in-stock, or finished being made (made-to-order).
If you need more information about the status if your order or would like to know the current lead time for a specific product. please contact us at us.shop@audocph.com.
Can I delay my order’s ship date?
Yes. Please contact us.shop@audocph.com with order number and delivery date specification.
How can I change my delivery address?
If your order has not yet shipped, you can change your shipping address. Please contact us.shop@audocph.com with order number and new delivery address.
How is my order going to be shipped?
Deliveries will be made by FedEx. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.
Free ground shipping, 2-day, and standard overnight shipping methods are curbside only. We highly recommend selecting white-glove delivery to get large furniture items delivered in-home with packaging removal.
If you have any special delivery instructions, please contact us.shop@audocph.com .
Will my order be charged sales tax?
Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
Shipping
What regions can you ship to?
Many items are available to ship within the United States, Canada and Latin America. Unfortunately there are limitations on shipping bulky items outside of the United States. If you are in Canada and would like a bulky item shipped to you, you generally need a customs broker to order that product. Please contact us via our email address us.shop@audocph.com for more information.
Please find a list of our bulky items here, and note, this may not be all inclusive of our newest products: https://us.audocph.com/policies/shipping-policy
Please visit AUDO's global website for all other regions, here: audocph.com/
What is your Shipping Policy in the United States?
We offer free ground shipping on orders with a subtotal value of $100 or higher, within the contiguous United States. The free ground shipping offer applies to the shipping cost, and covers the cost of US Ground shipping or US Ground Freight which takes 3-5 days to ship to most locations in the US. Ground shipping methods are delivered curbside only. Faster shipping and in-home delivery* methods will incur additional costs.
*Please Note, Low plinths are over 200lbs and are delivered in a wooden crate. Because of this, in-home delivery is the only option when ordering this product.
Orders to US addresses are shipped via FedEx. Please allow for up to 3 additional business days for processing and shipping**. Once your order ships out, it should arrive within the below number of business days depending on the shipment method you selected during checkout.
**Order processing may be delayed due to office closure on weekends and all major US holidays.
FedEx Ground - 3-5 days***
FedEx 2 Day - 2 days***
FedEx Standard Overnight - 1 day*** (Not available for HI/AK)
*Please keep in mind that shipping entails many variables. Your package may be delayed for unpredictable or uncontrollable reasons, i.e. high-volume seasonal shipping, unexpected problems during transit, etc.
What is your Canadian Shipping Policy?
Orders to Canadian addresses are shipped via FedEx or DHL. Please allow for up to 3 additional business days for processing and shipping.* Once your order ships out, it should arrive within the below number of business days depending on the shipment method you selected during checkout. Please note that we are not responsible for any delays or additional charges due to customs processing.
*Order processing may be delayed due to office closure on weekends and all major US holidays.
FedEx Ground International - 10 days
Orders shipped to Canada via FedEx Ground International use the following price structure. Canadian orders below $500.00 have a flat shipping fee of $50.00. Canadian orders over $500.00 have a shipping fee of up to 10%.
DHL International Express - 3 days
Orders shipped to Canada via DHL International Express include a $250 processing fee in addition to the cost of shipping from DHL.
Bulky products ordered on us.audocph.com/ cannot be shipped to Canada unless you have a customs broker. We recommend finding an online partner or a store near you in Canada to find your options for receiving bulky items in Canada. Please find our list of bulky items here and note this is not always fully inclusive of our newest product releases.
What is a Pre-Order/Back-Order?
We have an ongoing assortment of favorite products and new products. Sometimes we sell products that are incoming into stock in the future whether the product is brand new or previously sold out.
In order to give you access to ordering popular products immediately, we allow ordering items that are currently out of stock, but that are expected to become available at a future date. When ordering a back-ordered product, please note the date listed on the product page. If this date has passed, we expected it to be in stock already, but we are experiencing supply chain delays we will usually receive that product within a few days or update the date at that point. Similarly, it is possible that the back-order date you originally saw, may get pushed back but we are doing our best to list dates as accurately as possible.
Please note we charge you immediately for pre- and back-ordered items, regardless of when the items will ship. If you have changed your mind about a back ordered product, you are able to cancel the order before it ships for a full refund.
If you have any questions about the status of your order, please email us.shop@audocph.com.
How much does shipping cost?
Your shipping cost is dependent on several factors. We calculate your shipping cost primarily from item weight and shipping method chosen. Canadian and Latin American orders may incur additional import taxes/fees. Audo Copenhagen is not responsible for any duties, taxes or handling fees required at the time of delivery.
We offer free ground shipping to the US on orders with a subtotal value of $100 or higher, within the United States. The free ground shipping offer only applies to the shipping cost, and is only valid with a shipping method of FedEx Ground or FedEx Ground Home Delivery, to an address in the contiguous United States.
Is there anything special to consider when shipping furniture?
Most of our furniture has special shipping considerations, due to the bulk of the items, packaging, and shipping materials. You should expect bulky furniture deliveries to involve breaking down protective shipping materials, and assembly of the product. Our standard shipping includes curb-side delivery ONLY and does NOT include delivery to a room of choice, packaging removal, or assembly.
Occasionally, bulky items require additional processing time so please be patient in receiving these items. If they are stocked, we will ship them within 4-7 days of receiving your order. If you order a made-to-order or back-ordered product, it will not ship right away.
Bulky products cannot be shipped to Canada from our webstore. Please find a retailer or online store based in Canada to learn about your options for receiving bulky furniture in Canada.
White glove service is available at an additional cost. Select white glove shipping during checkout. Two white glove service levels are available:
- $199 - White Glove - Room of Choice + Packaging Removal
- $249 - White Glove - Room of Choice + Packaging Removal + Assembly of Product
Low Plinths weigh over 200lbs and arrive in a wooden crate. For your convenience, and to protect your beautiful new piece, we have a policy in place to require white glove shipping on this product.
Payments & Financing
What type of payment do you accept?
We accept the following cards: Visa, MasterCard, Amex, Discover, JCB, Diner's Club
And the following digital pay services: Shop Pay, Apple Pay, Google Pay
We do not accept PayPal as form of payment at this time.
Can I place an order over the phone?
No. Please place all orders on us.audocph.com. Email us.shop@audocph.com if you have any questions.
Why has my payment failed?
Please reach out to your financial institution for further assistance.
What is your payment policy?
Payment is due upon checkout. Your credit card will be charged once your order is placed, even when ordering a back-ordered or made-to-order product.
What is Affirm?
Affirm is a service that allows you to make monthly payments on the products of your choice. It is a 3rd party financing tool and all terms will be agreed upon with them.
When you select Affirm at check out, they will pay us immediately, we will ship your order immediately (assuming it is in stock) and you will be paying them over time.
If you would like financing through Affirm, choose the payment option of Affirm at checkout and you will be walked through the steps on completing the process through Affirm.
Visit https://www.affirm.com/
GENERAL & SHIPPING
Vendors & Retailers
Where can I find product fact sheets?
On our website, us.audocph.com each product fact sheet is linked in the Additional Resources section on product pages.
You can also find product fact sheets, photos, and 3D files using our image bank:
Can items be sold online or re-exported outside of North America
No. If you are interested in selling Audo Copenhagen products outside North America, please see our global websites' contact information to find out more.
Email: us.shop@audocph.com
What is Audo's warranty?
If the item(s) were purchased directly through are web shop and still within the two-year warranty period from the date of purchase the customer can send an email to us.shop@audocph.com . If the item(s) were purchased from one of our authorized dealers the customer would need to inquire on the policy/ warranty with the dealer.
Warranty policy statement: This warranty is voided by modifying a product (i.e. re-wiring lighting) or using a product in an unintended manner (i.e. putting an indoor product outdoors). If a product is discontinued before the 2-year warranty is over, it may not be replaceable.
As part of our Responsibility Agenda, we are happy to announce our new Extended 10-Year Warranty program on three selected AUDO products:
- Co Chair
- Harbour Chair
- Pedal Bin
How?
We have added a Warranty Hand Tag in the packaging on all three products with a unique code and a short description of our extended warranty program. On the hand tag you will see the instructions to register your purchase with the unique code on https://audocph.com/pages/myaudo to receive an extended 10-year warranty.
How can I become a retailer?
Thanks for your interest in selling Audo Copenhagen designs!
Please email your name, Business Name, Business Website, and a description of
your business to us.salessupport@audocph.com
and we will share your information with the best contact person who will be in
touch if there is a good fit.
What requirements must I meet to open a wholesale account?
We do not have a set list of requirements, and each account is reviewed on a case-by-case basis to decide whether or not our partnership will be a good match for both you and our brand.
Please contact us at us.salessupport@audocph.com to get more information.
Why can't I sign into the B2B portal anymore?
If you are unable to log into the B2B portal and you once had access, you may have lost your B2B privileges. This will usually occur due to inactivity.
If you think this is a mistake or you would like to reapply, please contact us at us.salessupport@audocph.com
What is the lead time on customized items?
Made-to-order sofas, sectionals, and lounge chairs are made in Europe and take approximately 16-20 weeks to be delivered to the US.
Dining, bar, and counter chairs including Harbour, Co Chairs and Afteroom families are all produced in North America and have faster lead times.
Quickship Selection: Ready to ship from Houston in 2-4 weeks.
Spec orders: Ready to ship from Houston in 6-8 weeks.
Where do you ship from?
We also have cross-docking locations in New Jersey and Houston where we are shipping made-to-order items from Europe and North America, respectively.
Accessories (AUDO and by Lassen)
LEMAN USA
1860 Renaissance Blvd.
Sturtevant, WI 53177
Lighting
LEMAN USA
1860 Renaissance Blvd.
Sturtevant, WI 53177
Quick Ship (stocked) upholstered furniture
LEMAN USA
Sturtevant, WI
by Lassen Furniture
LEMAN USA
Sturtevant, WI
Quick Ship Chairs (Afteroom, Co and Harbour dining, counter and bar chairs) (except lounge)
LEMAN USA C/o Diligent
Houston, Texas
Cross Dock Spec and Com Chairs (except lounge)
LEMAN USA C/o Diligent
Houston, Texas
Cross Stock Spec and Com upholstered furniture and lounge chairs (except all Afteroom, Co and Harbour dining, counter and bar chairs)
LEMAN USA
TBD, NJ
What is shipment transit time?
Shipments within the continental US are approximately 1-5 business days. Shipments to Canada are approximately 7-9 business days.
What qualifies as an LTL shipment?
LTL orders are typically larger or fragile items that need to be palletized in order to ship safely. Please reach out to us.salessupport@audocph.com to receive a freight quote.
What is Audo’s primary carrier?
FedEX, Daylight and R&L
Do I pay duty and brokerage for shipments to Canada?
Yes, you are responsible for all costs related to duty and brokerage outside of the US.
Trade
What is the difference between Contract and Trade?
We typically refer to Contract A&D and Commercial Designers as Contract and Residential Designers as Trade.
At Audo Copenhagen we are happy to support all types of projects, but we have different processes for communication, getting information and for purchasing products between the two types of customers, Contract and Trade.
Do you have a Trade program?
Yes, Audo Copenhagen has a program where qualified Trade Partners receive 15% off all orders on our webstore in North America. Please fill out this form to apply. We will review your application within 2-3 business days.
This program is designed to support you on residential projects. If you have inquiries about commercial or large contract projects, please visit our Contract FAQs and contact us.salessupport@audocph.com for more information.
What qualifications do I need to have to apply for a trade membership?
To be an eligible trade member you must be a design professional which includes residential interior architects, residential interior designers, interior stylists, home stagers, and residential contractors. Along with your business license, we ask you to submit the required credentials listed on our Trade application.
What benefits does Audo Copenhagen offer to trade partners?
Once you qualify to be a member of our trade program, you will automatically receive 15% off, early access to new products, exclusive invitations to the showroom or events, and a dedicated customer support team.
Please apply or our Trade Program here.
Where can I see Audo and by Lassen products in person?
Please contact us at us.trade@audocph.com if you would like to schedule a visit to our brand new Audo Copenhagen showroom in New York City.
Additionally, we have retailers and partner showrooms all over the USA and Canada who carry various products for viewing. Please use our store locator tool to find a store near you and be sure to call ahead for appointment requirements and product availability.
How can I place an order?
As a Trade Partner, you can place an order for Audo Copenhagen on our webstore us.audocph.com. This program is primarily for residential projects. If you have not already applied, please do so here.
Once our team has notified you of approval, proceed with your order on our website as usual using the email address associated with your application to check out and receive your discount. Please note, the 15% discount is added automatically when the product is selected and added to the cart. Please feel free to source pricing on your own with this method!
Does Audo Copenhagen allow customers to use textiles or leathers outside your upholstery program (COM or COL)?
Yes, both Audo Copenhagen allows design professionals to customize product with a factory approved COM or COL. Please contact your sales rep or us.salessupport@audocph.com to proceed with a COM or COL order.
Contract
What is the difference between Contract and Trade?
We typically refer to Contract A&D and Commercial Designers as Contract and Residential Designers as Trade.
At Audo Copenhagen we are happy to support all types of projects, but we have different processes for communication, getting information and for purchasing products between the two types of customers, Contract and Trade.
I am sourcing for a contract project, where can I get dealer pricing?
We have a small network of authorized brand partners servicing contract within North America. Representation depends on your territory. Please contact us.salessupport@audocph.com or your Audo Copenhagen sales team member for further help.
I am designing a commercial project and need help; how do I find my sales representative?
Please contact us.salessupport@audocph.com to be connected with a representative for Audo Copenhagen
Do you have Revit?
Yes, you can explore more about Revit here
Also, you can download 2D and 3D images by navigating to the desired product in our Image Bank.
Do you have a recycle or reuse program?
At this time, we are developing options for a recycle and reuse program. Please contact us.salessupport@audocph.com or your sales rep for more information.
Does Audo Copenhagen allow customers to use textiles or leathers outside your upholstery program (COM or COL)?
Yes, both Audo Copenhagen allows design professionals to customize product with a factory approved COM or COL. Please contact your sales rep or us.salessupport@audocph.com to proceed with a COM or COL order.